FAQ

Frequently asked questions

Practical answers before you head to Viento 902.

How do I get to Encantame Towers?

Use Google Maps, Waze, or Apple Maps and search for Encantame Towers. Directions take you to the security gate; after the gate, continue south about 3 miles to the oceanfront towers.

Is the water safe to drink?

The condo has a reverse osmosis system for drinking water and ice. Outside the resort, bottled water is still the safer choice.

Can I charge my electric car at the resort?

Yes. Encantame Towers has on-site electric chargers. Current pricing may change, so confirm with the resort when you arrive.

Will my cell phone work in Mexico?

Major carriers such as Verizon, T-Mobile, and AT&T generally work in Puerto Penasco, but you should confirm your plan. The resort also has WiFi throughout for WiFi calling.

Is Mexico safe for families?

Encantame Towers is gated with on-site security and is designed for family stays. As with any travel, pay attention, drive carefully, and respect local rules.

What amenities are included at the condo?

Two king bedrooms, full kitchen, pull-out couch, 65-inch TVs, high-speed internet, filtered drinking water, and resort access to pools, restaurants, gym, spa, convenience store, lazy rivers, slides, and swim-up bars.

What is the cancellation policy?

Cancellation terms vary based on your reservation dates. Contact us before booking and we will spell out the policy for your quote.

Still deciding?

Ask us anything before you book.

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